Last updated: 10 June 2026
The Agreement You Are Reading
These Terms of Service are a binding agreement between Mera Order ("we", "us", "our"), operating from Office No.4, Street No. 7, Block A Sindhi Muslim CHS (SMCHS), Karachi, 75400, Pakistan, and the business that registers for and uses the service ("you", the "merchant"). By creating an account, connecting your store, or sending a single message through Mera Order, you accept these terms in full. If you are accepting on behalf of a company, you confirm you have the authority to bind it. If any part of these terms does not sit right with you, please do not use the service — and feel free to write to us first; most concerns can be talked through.
What Mera Order Actually Does
Mera Order sends automated, transactional order-confirmation messages to your customers over the official WhatsApp Business Platform (Meta Cloud API). When a shopper places an order with your store and has actively opted in, we message them on WhatsApp to confirm or cancel the order before you dispatch it, and we report their answer back to you. The aim is simple: fewer fake orders, fewer returned parcels, less money burned on COD shipments nobody intended to receive. Two things Mera Order is not: it is not a marketing broadcast tool, and it is not a way to message people who never asked to hear from you. The service exists for one conversation — confirming a real order with the real person who placed it.
Who May Use the Service
You may use Mera Order if you are at least 18 years old, operate a lawful business, and provide accurate registration details (business name, contact information, and the storefront you are connecting). You are responsible for keeping your account credentials safe and for everything done under your account. Tell us immediately at contact@meraorder.xyz if you suspect unauthorised access.
Permission Before Any Message
This section is the heart of the agreement, and we enforce it strictly. Before Mera Order sends a confirmation message to any customer, that customer must have given active, informed consent at your checkout. Specifically, your checkout must present: — a consent box that is unticked by default — the customer must tick it themselves; — wording that names your store; — wording that says messages will arrive via WhatsApp; and — wording that describes the messages as transactional order-confirmation (utility) messages — not marketing. Pre-ticked boxes, consent buried in unrelated terms, implied consent, and consent collected anywhere other than from the customer directly are all forbidden. You must keep evidence of each customer's consent and produce it to us on request. Sending through Mera Order is your warranty to us that valid consent exists for every recipient.
Hard Lines We Never Cross
The following are prohibited absolutely, with no exceptions and no grace period: — No purchased, rented, scraped, exchanged, or bulk-imported contact lists. Every number must come from a genuine order with genuine consent. — No cold outreach or unsolicited messaging of any kind. — No repurposing the confirmation channel for promotions, upsells, or broadcasts. — No messaging anyone who has replied STOP. Opt-outs are honoured instantly and permanently, and the opt-out option is never hidden, delayed, or argued with. — No prohibited goods. You may not use the service for products or businesses barred by Meta's Commerce Policy or by Pakistani law — including but not limited to weapons, illegal drugs, gambling services, adult content, counterfeit goods, and tobacco. A breach of this section is grounds for immediate suspension without notice. We built this service to be welcome in people's WhatsApp inboxes, and we intend to keep it that way.
Meta Sets Rules Too
Because messages travel over the WhatsApp Business Platform, your use of Mera Order is also subject to Meta's WhatsApp Business Messaging Policy, WhatsApp Business Terms, and Meta Commerce Policy, each as updated by Meta from time to time. In particular: — Every message template we send on your behalf is submitted to Meta and must be approved by Meta before use. We cannot send unapproved templates, and we will not try to. — Meta may independently reject templates, limit messaging volume, or restrict business numbers. Where Meta enforces against your traffic, we must pass that enforcement through to you, and we are not liable for Meta's decisions. — You agree not to attempt anything designed to evade Meta's review, rate limits, or quality systems.
Data: Who Controls, Who Processes
For customer personal data handled through the service, you are the data controller and Mera Order is your data processor. We process customer data only on your documented instructions and only to provide the service. We apply appropriate security measures, engage sub-processors only under written contracts with equivalent protections, assist you with customer rights requests, notify you of personal-data breaches without undue delay, and delete or return customer data when the engagement ends, subject to legal retention duties. In return, you warrant that you have a lawful basis (the opt-in consent described above) for every customer whose data you pass to us, that your own privacy notice discloses the use of Mera Order and WhatsApp, and that you will route any customer rights request concerning our processing to us promptly. Our Privacy Policy at meraorder.xyz forms part of these terms.
Paying for the Service
Fees are as stated in the plan you select at sign-up or as otherwise agreed in writing, and are exclusive of applicable taxes, which you bear. Fees are billed in advance or per usage as your plan specifies. If an invoice goes unpaid after reasonable notice, we may suspend the service until the account is settled. Except where the law requires otherwise or these terms say so, fees already paid are non-refundable. We will give you at least 30 days' notice before any price increase takes effect on a renewal.
Honest Expectations
Order confirmation genuinely reduces fake and returned COD orders for most stores — that is why we built this. But we will not promise you numbers we cannot stand behind. We make no guarantee of any particular confirmation rate, delivery rate, return-rate reduction, revenue outcome, or business result. Results depend on your customers, your products, your follow-through, and factors neither of us controls. Message delivery itself depends on Meta's platform, the recipient's device, network conditions, and the recipient's own WhatsApp settings — none of which we operate. To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and uninterrupted or error-free operation.
Limits on Liability
To the maximum extent permitted by law: (a) neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, even if advised of the possibility; and (b) our total aggregate liability arising out of or relating to the service is capped at the fees you paid to Mera Order in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud or for death or personal injury caused by negligence.
If Your Misuse Causes Trouble, You Cover Us
You agree to indemnify and hold harmless Mera Order, its owners, and its staff from any third-party claims, fines, penalties, losses, and reasonable legal costs arising from: (a) your breach of the consent requirements or messaging rules in these terms; (b) customer data you supplied without a lawful basis; (c) your products, your store, or your dealings with your customers; or (d) your violation of Meta's policies or applicable law. We will notify you of any such claim and let you participate in the defence at your expense.
Pausing the Service, or Parting Ways
Suspension. We may suspend your account immediately and without prior notice if we reasonably believe you have breached the consent or messaging rules, endangered the platform, or triggered enforcement by Meta. For lesser issues we will warn you first and give you a fair chance to fix things. Termination. You may close your account at any time by written notice to contact@meraorder.xyz. We may terminate for unremedied material breach, for repeated policy violations, or — with at least 30 days' notice — if we discontinue the service. After the end. Outstanding fees remain payable. You will have a 30-day window to export your order-confirmation records, after which we delete customer personal data in line with our Privacy Policy and any legal retention duties. Sections that by their nature should survive (data obligations, liability limits, indemnity, governing law) survive.
Standing on Meta's Platform, Not in Meta's Family
Mera Order is an independent service. We use the official WhatsApp Business Platform (Meta Cloud API) under Meta's developer and business terms — nothing more. Mera Order is not affiliated with, partnered with, sponsored by, certified by, or endorsed by WhatsApp LLC, Meta Platforms, Inc., or Facebook. All trademarks, including "WhatsApp" and "Meta", belong to their respective owners and appear here purely to identify the platform we lawfully build upon. You agree not to represent any such affiliation to your customers.
What Belongs to Whom
The Mera Order software, dashboards, documentation, brand, and everything we built remain our property; you receive a limited, non-exclusive, non-transferable licence to use the service for your own store while these terms are in force. Your business data and your customers' data remain yours; you grant us only the licence needed to process them to deliver the service. Neither party gains rights in the other's intellectual property beyond what this section grants.
Law, Forum, and Housekeeping
Governing law and forum. These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts of Karachi have exclusive jurisdiction — though we ask, as a first step, that you raise any dispute with us directly so we can try to resolve it like reasonable people within 30 days. Changes. We may update these terms; material changes will be notified at least 14 days before they take effect, and continued use after that date is acceptance. Notices to us go to contact@meraorder.xyz; notices to you go to your registered email. Severability: if a clause is held invalid, the rest stands. No waiver: our not enforcing a clause once does not waive it. Assignment: you may not assign these terms without our written consent; we may assign to a successor of the business. Force majeure: neither party is liable for delays caused by events beyond reasonable control. Entire agreement: these terms, the Privacy Policy, and your plan details are the whole agreement between us.
How Messaging Works at Mera Order — Our Acceptable-Use Note
Every message Mera Order sends follows the same five rules, with no exceptions: 1. Opt-in only. We message a customer only after they have ticked an unticked consent box at checkout — one that names the store, mentions WhatsApp, and describes the message as a transactional order confirmation. No tick, no message. Ever. 2. One job, one conversation. Our messages confirm or cancel an order the customer just placed. They are utility messages, not marketing. No promotions, no broadcasts, no "while we have you" upsells. 3. STOP means stop. Any customer can reply STOP at any time. The messages end immediately and permanently, and the option is never hidden or delayed. 4. Clean numbers only. Bought, scraped, rented, or imported contact lists are banned from our platform outright. Every number must come from a real order with real consent. Stores that break this rule lose access. 5. Meta-approved, Meta-compliant. Messages travel over the official WhatsApp Business Platform (Meta Cloud API), and every template is submitted to and approved by Meta before it is used. Merchants must also comply with Meta's Commerce Policy — prohibited product categories cannot use the service. One more thing, said plainly: Mera Order is an independent Pakistani service built on Meta's official platform. We are not affiliated with, partnered with, or endorsed by WhatsApp, Meta, or Facebook in any way. Seen a message you never agreed to receive? Tell us at contact@meraorder.xyz or +92 371 3850248 — we investigate every report.
Reach Us
Questions about these terms, your account, or anything in between: Mera Order Office No.4, Street No. 7, Block A Sindhi Muslim CHS (SMCHS), Karachi, 75400, Pakistan Email: contact@meraorder.xyz Phone: +92 371 3850248